Between July 2020 and March 2022 the telecommunications company Ombudsman received over 63,000 complaints about mobile services issues.

“It is a lot of complaints but positively we’ve seen an improvement in landline and internet complainants. We thought we’d dig deeper into mobile complaints as they have not tracked down as quickly,” Cynthia Gebert, Telecommunications Industry Ombudsman told Oliver Peterson on Perth Live.

Oly asked Ms Gebert whether she has seen a pattern arise amongst this large sump of complaints, where she explained the biggest driver to be a lack of or delayed action by the provider.

“Something that worries me a bit more is that we are still seeing some work that needs to be done on the response of selling mobile services. People are being sold something they might not want, understand or need,” she told Oly.

“Another thing we are alert to is the lack of clear information about coverage and service reliability.”

Press PLAY to hear how Ombudsman is planning to reduce the number of complaints