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Bank’s new AI tech to save millions lost to online scams

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Article image for Bank’s new AI tech to save millions lost to online scams

In a bid to protect Aussies from online banking scams, the Commonwealth Bank has launched new AI technology that detects unusual behaviour in banking customers’ online activity that’s already saved $32 million.

CBA Group Fraud Management Services general manager James Roberts said the new AI technology was set to reduce the millions of dollars Aussies are scammed of every year, with more than $300m lost last year.

He said the tech went live on June 23 and the accuracy of the model increases with time.

“It can send real-time alerts to customers of the bank, and is fantastic for stopping remote access scams,” he told Mark Gibson, in for Gareth Parker on 6PR Breakfast.

Remote access scams in WA have recently increased 300 per cent.

Tap PLAY to hear more about how the tech works for WA customers

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