A hardworking 18-year-old Albany resident, Aurora Casilli, lost her life savings of $36,000 in seconds as she fell victim to a sophisticated phone scam.

Aurora told 6PR Mornings host Gary Adshead, that she woke to a text from NAB that stated an unauthorised transaction had gone through on her account.

“I was immediately freaking out – so I didn’t think for a second and contacted the 1800 number and once I clicked on the number it was like ‘welcome to NAB please select your options’ so I selected my option, the little song went on for an hour, where I was then asked to provide my details,

“Everything was so legit, I could not believe it. They basically said no worries we will create a new account where you can transfer your money – I immediately transferred the money and that’s when the guy hung up the call,” Ms Casilli said.

Press PLAY to hear Aurora’s heartbreaking story

Kyle Carey, is another NAB customer who has recently fallen victim to a similar scam.

Kyle told 6PR Mornings that he’s a member of a Facebook group with 15 other people who are also victims of these NAB scams.

“I got a message from the NAB number that always messages me and basically they sent me a verification code – so I called that number and got put into a holding line – they basically got me to transfer $8,000 into a new account,” Mr Carey said.

“I got told by NAB to call the actual fraud team and they said it will be a 6-8 week process and then 2 weeks after it happened, NAB emailed me saying that they won’t be able to retrieve any funds and that they feel like they’re not liable.”

Press PLAY to hear Kyle’s experience with NAB scams