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Customer service standards keep slipping

20/11/2017 11:52 pm / 16:59
Tod Johnston
Bad customer serviceBarry UrquhartChris IlsleyCustomer Service SlidesMarketing FocusPerth Tonight

It seems service standards have slipped again!

Customer satisfaction is declining and client loyalty is disappearing.

Marketing and business strategist, Barry Urquhart had a chat to Chris about what’s going wrong

Download this podcast here

Tod Johnston
Lifestyle
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