Listener Bella shared her recent horrifying experience with Qantas on Perth Live.

She told Oliver Peterson that her 6:55pm Friday night flight from Broome to Perth was delayed for hours upon arrival at her terminal. Travellers boarding this flight were forced to stay on-board the aircraft with no air-conditioning, lighting and a lack of water before being kicked out of Broome Airport due to its closure.

“The last flight out of Broome was at 8pm, their airport is not like ours, it’s not 24 hours so they ended up leaving before we did and we were left sitting in the airport for hours after our flight had been delayed,” she told Oly.

“Just after 8pm we got on board and sat on the plane for probably an hour just trying to start the plane. But we would lose power, you could hear the hydraulics- it was so loud – the plane was definitely not happy.”

Bella further told Oly that after four hours on the tarmac, the passengers had to disembark and were told to “fend for themselves” as the entire cabin crew and pilots got in taxi’s to leave.

Qantas has released the following statement:

“A flight from Broome to Perth was cancelled on Friday night due to an issue with the Ground Power Unit (GPU), which was unable to be rectified by our on-site engineer and required an alternative GPU to be sourced.

Flight cancellations when there isn’t another same-day flight to get passengers on their way are always a last resort.

Our team worked hard to provide overnight accommodation, however availability was extremely limited in Broome on Friday night due to the it being the busy school holiday period.

Passengers were re-accommodated on an alternative flight on Saturday morning, and we sincerely apologise to passengers for the disruption to their journey.”

Press PLAY to hear more details on her frustrating experience trying to get home